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Office Work

Hospitality Management Australia - Our Services

The nature of our work is wide and varies across the hospitality needs of each client. This might involve reviewing options with the client and then moving to design advice or, in established facilities, it could lead straight to the coordination of the food service, catering, hotel operator or supply rights tender and negotiation process. We often review the operating models and facility enhancement options, determine strategic and market needs, leading to a need to prepare briefing documents for operators, architects and designers.

Much of our work revolves around the review of operations: developing options, strategies for enhancement, compliance reviews and operatoinal audits.

Strategic & Business Planning

  • Hospitality Vision Development

  • Strategic and Business Planning Preparation

  • Hospitality Services Review

  • Development of F&B Services Concept

  • Review of Hospitality Options & Operating Model

  • Legal & Litigation Support

    • Expert Witness​

    • Due Diligence

    • Review & Negotiation of Catering, Supply Rights & Hotel Agreements

  • Catering Facilities

    • Market Trends / Benchmarks​

    • Development of Hospitality Options

    • Development of Operating Specifications

  • Research and Development - Feasibility

  • Pre-Opening / Mobilisation

  • Organisational Review

  • Human Resource Management

Strategic & Business Planning

  • Project Management Group, often representing Venue or Owner

  • Spatial & Design Options Review

  • Budget & Expenditure Planning

  • Design Specification

  • Advice on Design & Construction

  • Owner's Representative / Retained Services

    • Asset Management Services​

    • Performance Monitoring

    • Contract Management

  • F&B Master Planning

  • Procurement & FFE: Coordination & Tendering

Master Planning & Project Advice

Developments, Master Plannig and Project Advice

Tendering & Contract Management

  • Reviewing Tendering Options

  • Managing the Tender Process:

    • Tender Drafting

    • Tender Coordination

    • Drafting of Operating Agreement

    • Assistance / Management of Evaluation Committee

    • Preparation of Recommendation

    • Liaison as required with Procurement Officers and Legal Counsel

  • Contract Negotiation

  • Development of Quality Assurance Programme and Key Performance Indicator Benchmarks

  • Mobilisation of Contract Start and Pre-Opening Services

  • On-going Contract Management

    • Audit Operator's Performance​

    • Advice on Management of Operator

    • Review of KPIs and Management Quality Assurance Process

    • Retained Management Services representing Client (Owner's Representative)

Tendering & Contract Management

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  • Service & Operational Reviews & Audits

  • Mystery Shopper Reviews

  • Operational Performance & Marketing Review

  • Preparation of Sales & Marketing Plans - "Maximise Sales and Minimise Risks"

  • Develop or Review Operations Protocols (Minimum Operating Standards)

  • Food Safety Plan & Review

  • Food Safety, HACCP, OH&S / WHS Planning & Review

  • Menu & Pricing Reviews / Competitive Set Analysis

  • Patron Needs Analysis / Critical Success Factors

  • Social Media Review & Benchmarking

  • Review or Development of Operational Systems & Controls

  • Mentoring of Operational Management & Owners

Operations & Quality Assurance

Financial Review & Benchmarking

  • Performance Improvement Programme

  • Operational & Financial Viability Appraisals

  • Financial Review & Analysis

  • Develop Operating Model Options

  • Price Review & Benchmarking

  • Review / Audit / Create Operating Financial Systems

Operations & Quality Assurance
Financial
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